Shipping Policy
When can I expect my order to ship and arrive?
We do our best to ship within 1-2 business days. We try and ship as quickly as possible.
USPS and UPS are currently experiencing higher-than-average volumes due to COVID-19. We cannot say for sure when your package will arrive. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches due to the high volume of orders received.
Do you ship internationally?
We offer shipping to Canada, the USA and internationally at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@treasurebox-toys.com with your name and order number, and we will look into it for you.
My order arrived and the contents are damaged. What do I do?
In the event that your order arrives damaged in any way, please email us as soon as possible athello@treasurebox-toys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don't hesitate to contact us at hello@treasurebox-toys.com.